How it works.

So you’re thinking about calling, texting or emailing for IT assistance?  How does this work once you get on the phone with us?

• Basically you describe the problem to me and then we determine if it’s something I can help you with.
• If you decide you want the assistance then the next step is to get me connected to the computer or computers having the issues through the internet.  (I will guide you through this it’s a fairly quick process)
• My fee is $50 per hour.
• I require my first hour of payment upfront.  I have been ripped off once too many. If you are not willing to do this then I am not interested in working with you.  When the hour is coming to a close I will tell you and ask if you want to continue to work or not.  You can stop right then if you wish without worry.    If you want to continue you will need to pay for another hour upfront.  It’s a pay as you go system.  You can have me work as much or as little as you’re comfortable with.

This is the way I operate and I find it fair for all the parties involved.

Document, Image and form conversion services.

Do you have forms that are in image format?  Either pdf or jpg or some other picture format?  Would you like to make these forms editable in word or excel?  What I provide is the service to convert these files for you thus saving you time and effort in the future. The service works like this.  You send the documents you want converted via email, dropbox or whatever digital transfer method you want.  I take the time to convert them. At that point you can decide if you want just the converted documents/forms or if you want to pay for any edits/formatting.  I charge $25 dollars for up to 20 documents without any formatting/edits after conversion.  If you want the documents formatted (with additional text, logos, etc) this can be done for an additional $25 per hour.

If you’re interested please contact me:

Call or Text – 919-926-8213

Email – smlbizit@gmail.com

Why us?

 

Why choose us for IT needs?

We are an honest business.  I believe in building relationships with our customers with trust.  With Small Business IT you pay as you go. We charge an hourly fee and you can stop at any point during the process before the next hour begins.  I don’t believe in misleading or stretching out the work so more hours can be billed.  I work quickly and efficiently to resolve your problems in a personal and friendly manner.  I have spent many years doing this and have worked with many different types of customers.  This is a passion for me and I do realize that often times dealing with an IT person is frustrating and you end up paying someone to be treated like a second class citizen. To me customer service is our first priority and I enjoy helping people with their IT needs so that they can get back to doing what is most important to them.  Please feel free to visit our about page located here.

I have over 20 years of experience working in Small business and Corporate environments. I am also available in the evenings and weekends to assist you. Please feel free to contact me if you’re interested.

Contact info:

Phone – 919-926-8213
Email – smlbizit@gmail.com
AIM – smlbizit@gmail.com
Gchat – smlbizit@gmail.com
Twitter – @smlbizit

How to connect to us for remote assistance.

Open your web browser and go to https://join.me/ .

Once the page opens you will see the screen below.  You will want to click ‘start meeting’

Once you’ve done this you will get a small window that will give you a 9 digit code.  Then you will want to give your tech this code so that they can connect to your system.

Once your tech is connected you will then want to give them control once you see the request.

Congrats you have now connected your technician to your machine!

Welcome to our little corner.

Welcome to our blog.  Here you will find tips and information as well as links to helpful articles on small business and technology that goes along with running a business.  I feel passionately about this area because i’ve seen too many small businesses overcharged for their IT needs over the years.  A lot of frustration surrounds this whole area because a lot of the time you as the business owner are paying a lot of money for IT services and you do not get quality service and at times the IT people you deal with are rude and talk down to you.  I feel that you are an expert in your field and I am an expert in mine but we definitely can learn from each other to make this the best experience possible going forward.  For me customer service is one of the most important things to get right when I work with my clients.  I like to do the job right but also in a way that leaves my client feeling like they are valued and listened to.